Passport Information and Help Center

FAQs

General - Applying for a US Passport

  • What is a passport?

    A passport is an officially recognized government document that certifies one’s identity and citizenship, permitting a citizen to travel abroad and to re-enter the United States.

  • If I order Same Day - 24 hour processing, will I get my passport today?

    Same Day Service means your passport will be processed in 24 hours. You need to account for shipping your new passport back overnight.

    [Example: If you send your documents to us on Monday, we will receive them on Tuesday morning to submit for processing. On Tuesday afternoon, we will ship your new passport to you for Wednesday delivery. In select cities, you may pick up your passport Tuesday afternoon or select same day delivery to receive Tuesday night.]

  • Do I need a passport to go on a cruise?

    Most major cruise lines strongly recommend that all guests travel with a passport. Passports make it possible for you to fly back to the U.S. from a foreign port should there be an emergency. A Passport also allows you to fly from the U.S. to and between foreign ports should you miss your scheduled port of embarkation.

  • What is the Letter of Authorization listed on the checklist?

    The Letter of Authorization authorizes passport hand couriers to act as your representative when submitting your passport application. The United States Passport Agency requires that you sign this letter before it will release your new or updated passport.

  • What is a passport card?

    The passport card is a wallet-size travel document that can be used to travel from the United States to Canada, Mexico, the Caribbean, and Bermuda by land and sea but not air. It is most convenient for those who live close to the border and travel frequently by land or sea. It cannot be used for travel to any other destinations or for any air travel outside of the US.

  • I submitted my application to the passport agency directly. Can you help me?

    Unfortunately, if you have submitted an application directly to the US Passport Agency, we are unable to assist you. You must call the National Passport Information Center at 1-877-503-9838.

  • Can I use my Military Passport to go on vacation?

    Your no-fee military (brown) passport can only be used when traveling overseas in discharge of your official duties. For personal travel, you must use a regular-fee tourist (blue) passport. If you need a passport quickly, please inquire about our military discounts.

  • Am I guaranteed to get the passport if I use your service?

    We guarantee that we will submit your application for expedited processing. However there are circumstances out of our control which can delay or suspend your application. Examples other than weather include owing child support or back taxes, having travel restrictions due to a felony, or not having the necessary identification.

    When you use our service, we are notified right away if there is an issue and are able to correct it. When using standard post office processing, it takes 3 weeks to be notified by mail.

Fast & Easy with a personal touch

We’re here to help

We will be here to talk you through the process of collecting the necessary documents. We have customer support available 6 days a week via phone and onsite chat.

Stay in the loop

Our order tracking system gives you clear visibility into the current status of your passport application so you never feel left in the dark.

Faster than the Post Office

The US Post Office can take several weeks to expedite your passport. We can expedite your passport in as little as 24 hours.

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